ServiceNow is a leading IT service management platform that helps businesses manage workflows and resolve issues efficiently. By integrating ServiceNow with Beekeeper, frontline workers gain the power to create and manage tickets directly within their familiar Beekeeper environment.

Value for office workers

• Simplified Issue Reporting: Make it easier for frontline teams to communicate issues and needs to the relevant support teams.
• Improved Response Times: By keeping employees informed, you can improve awareness and potentially expedite issue resolution.
• Enhanced Frontline Efficiency: Reduce context switching and allow your frontline to remain focused on their core responsibilities.

Value for frontline workers:

• Create ServiceNow Tickets Directly in Beekeeper: Empower frontline workers to log issues and requests without leaving the Beekeeper platform.

• Real-Time Ticket Status Updates in Beekeeper Chat: Receive instant notifications about changes and progress on your submitted ServiceNow tickets within your Beekeeper conversations.

Integration Key Features:

The Beekeeper ServiceNow integration bridges the gap between your frontline workforce and your IT service management system. By embedding ticket creation and updates within Beekeeper, you eliminate the friction of switching between applications, leading to increased efficiency and faster issue resolution.

Features

• Seamlessly Create Tickets: Initiate ServiceNow tickets directly from within Beekeeper. This simplified process makes reporting issues or requests intuitive for employees on the go.

• Receive Real-Time Ticket Updates: Stay informed about the progress of your ServiceNow tickets with notifications delivered straight to your Beekeeper chat inbox. No need to manually check another platform – updates are readily available within your Beekeeper conversations.